TERMS & CONDITIONS

ThePaperNelly is run as a sole trader start up business and is not a VAT registered company.

All users of this website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user's own risk. By accessing or using this website and service, you approve that you have read, understood, and agree to be bound by these Terms.

These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you place an order.

This website is operated by ThePaperNelly, and these terms and conditions apply to this website only.

INFORMATION ON THIS WEBSITE

The information and data displayed on this website is to the best of my knowledge accurate at the time of publication. However ThePaperNelly provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.

Each product purchased is sold subject to its product description. All reasonable care will be taken to ensure that all details, descriptions and prices of the products appearing on this website are correct at the time when the relevant information was entered into the system. Although the aim is to keep this website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. It cannot be confirm that the price of a product is accurate until your order is accepted be me, Samantha Ann of ThePaperNelly. When an original price or "was" price is shown and compared to a sale price, the original price used is the price that the product originally sold for.

COPYRIGHT & INTELLECTUAL PROPERTY

The copyright in this website belongs to Samantha Ann of ThePaperNelly and will at all times remain with so. You may access this website for your own non commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.

SECURITY & PRIVACY

ThePaperNelly wishes to take care and protect your privacy and secure your information.

To provide credit card security and keep your personal information safe, PayPal is used to process all payment details. To read more see PayPal Buyer Protection and Fraud protection.

I will try to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. Which all attempts will be made to limit the frequency and duration of any such suspension or restriction.

INFORMATION COLLECTED

Various types of information is collected depending upon how you use the site. I will not disclose your personal details to third parties.

  • When you order from ThePaperNelly, some personal information will be collected from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (secured through PayPal) or gift voucher number. Also information on the person who will receive any gift you send (e.g., that person's name and address) and a record of your purchases will be retained.

  • The primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.

  • Data collected from this website will also help work towards improving this website content and for internal marketing analysis and promotional purposes. I will not disclose your personal details to third parties.

 

WHAT COOKIES ARE & HOW THEY ARE USED

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.

  • Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. At ThePaperNelly, no personal information about you will be stored in cookies. Anything you choose to share about yourself (such as your address and email address) is stored safely and separately via PayPal.

  • Cookies will be used to look at how people use the website. In this way, I can identify ways to improve the customer experience. On the web, cookies help to develop an understanding how to continue to improve the arrangement, product offerings, and merchandise placement you see at ThePaperNelly.co.uk.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

To develop this website and take advantage of technologies to improve the services offered, this privacy policy may change. You are therefore encouraged to refer to this policy on an ongoing basis so that you understand the current privacy policy.

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

YOUR CONDUCT

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

You understand that you, and not ThePaperNelly, are responsible for all electronic communications and content sent from your computer to us. Certain items available online are age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

  • to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is "spam"

  • to cause annoyance, inconvenience or needless anxiety

PERSONALISED PRODUCTS

Please note that the product images shown are for demonstration purposes only and may not be an exact representation of the personalised product. Any Design or artworks created by ThePaperNelly remains the intellectual property of ThePaperNelly and may be used by anyone else.

 

RETURNS

Please review the returns policy which applies to products purchased online. Please note that the returns policy does not affect your statutory right to cancel contracts for the purchase of goods made online in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 referred to below.

If the cost of the product has changed between the time of the return and the time of the refund, ThePaperNelly will refund the amount you paid for the product.

DELIVERIES

For the most recent information regarding our delivery details please visit our delivery page.

 

COOLING-OFF PERIOD

By law, customers in the European Union also have the right to withdraw from the purchase of an item purchased online within fourteen working days of the day after the day on which the item is delivered.

To cancel your purchase within the fourteen period, please visit the returns policy page for instructions. Please note that you will be responsible for the costs of returning the items unless I delivered the item to you in error, or if the item is damaged or defective. You should be aware that once I begin the delivery process you will not be able to cancel any contract you have for additional services carried out by ThePaperNelly.

For more information on your right to withdraw from your purchase within the fourteen working day cooling-off period, you may wish to visit the Government website www.legislation.gov.uk/uksi/2013/3134 which sets out the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

CUSTOMS

When ordering goods online for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from thepapernelly.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International customers and customers dispatching products internationally please be aware that cross-border deliveries are subject to opening and inspection by customs authorities. If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

SOCIAL MEDIA TERMS & CONDITIONS

You grant to ThePaperNelly the right to use your social media handle, name and/or your photographs(s), upload, video, comment, testimonial, likeness and other submissions in addition to those you have tagged with @ThePaperNelly or a PaperNelly campaign hashtag (“Your Post”) in perpetuity and for any brand marketing, advertising and promotional purposes, including but not limited to on ThePaperNelly.co.uk, in social media, on third party retail sites featuring ThePaperNelly, print materials, in-store or digital advertising.

ThePaperNelly may use, reproduce, distribute, combine Your Post with other materials, alter and/or edit it in any manner in its sole discretion. You hereby represent and warrant that (i) you own all rights in and to your posts, (ii) you have permission from any person(s) appearing in Your Post to grant the rights herein, (iii) you are not a minor, (iv) ThePaperNelly’s use of Your Post will not violate the rights of any third party or any law and, (v) if Your Post contains a testimonial you further agree that it is a true and accurate expression of your honest belief based on use of ThePaperNelly’s products and that you have disclosed receipt of any free product or incentives in exchange for providing Your Post.

You hereby release, discharge and agree to hold ThePaperNelly and any person acting on ThePaperNelly’s behalf harmless from any liability related in any way with the use of your post.

     Lancaster, Lancashire. UK  |  thepapernelly@gmail.com  |

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 Most of our products are either recycled or as environmentally friendly as possible.

To keep our carbon foot print to a minimum, we source all our material from UK suppliers

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